An important message from Team Wittner
It's come to our attention that fake websites and Facebook pages have surfaced pertaining to sell Wittner products at a highly discounted price.
These websites are not associated with Wittner in any way and is not a safe portal through which to purchase our unique designs.
Please remember when you're shopping our beautiful shoes that you will only get the best price and most premium product from wittner.com.au.
If you are shopping for shoes online and you're not sure if you're in the right place, please reach out to our friendly customer service team at support@wittner.com.au. In the meantime, we're working tirelessly to have these fake sites taken down and we apologise for any inconvenience or confusion.
Payment Methods
Afterpay
Available online and in store.
HOW IT WORKS
- Select Afterpay as your payment method using a new or existing credit or debit card.
- Complete your checkout in seconds, with instant approval online.
- Pay over four easy equal fortnightly installments, and enjoy your purchase straight away!
All you need is:
- An Australian Visa or Mastercard debit/credit card.
- To be over 18 years of age.
- To live in Australia.
For a full list of Afterpay's terms & conditions, please visit the Afterpay website.
Zip Pay
Available online and in store.
Wear now. Love Now. Pay later. A completely digital payment solution means there's no need for a credit card.
HOW IT WORKS
- Select Zip Pay as your payment method at checkout.
- Sign up with social or email and you'll get a decision straight away.
- Zip Pay pay on your behalf, so you have nothing to pay today!
- Repay Zip Pay weekly, fortnightly or monthly, whatever suits you, with no interest ever.
All you need is:
- To be over 18 years of age.
- To live in Australia.
For a full list of Zip Pay's terms & conditions, please visit the Zip website.
PayPal
Available online only.
A faster, safer way to buy online.
HOW IT WORKS
- Choose PayPal as your payment method at checkout.
- Create an account.
- Link your cards or bank accounts.
- Checkout safely, securely and without having to remember your card details every time you shop with us!
All you need is:
- To be over 18 years of age.
For a full list of PayPal's terms & conditions, please visit the PayPal website.
Klarna
Available online and in store.
Shop wherever. Whenever. Pay in 4.
HOW IT WORKS
- Choose Klarna as your payment method at checkout.
- Create an account.
- Enter your credit or debit card information.
- Pay in 4 interest-free payments when you follow your automatic payment schedule.
All you need is:
- A vaild debit or credit card.
- To be over 18 years of age.
For a full list of Klarna's terms & conditions, please visit the Klarna website.
SECURITY
Wittner Shoes is committed to ensuring the confidentiality and privacy of our customers' personal information. Our privacy terms comply with the Australian Privacy Principles as detailed in the Privacy Act 2012.
We acknowledge that providing personal information is an act of trust and we take this very seriously. We will only use and disclose your personal information for the primary purposes of our business as a retailer when you have given consent to do so.
Please click here to view our full privacy policy.
Payment FAQs
My payment hasn't gone through, what should I do?
If your payment hasn’t been accepted, we haven’t received your order. Please try again or contact our Customer Service team for assistance.
What is the difference between a gift card and an e-voucher?
A gift card can be purchased and redeemed both in-store and online. If you order your gift card online, it will be posted to the nominated delivery address.
An e-voucher is a digital voucher code that can be purchased online and emailed directly to the recipient of your choice.
How can I purchase an e-voucher/gift card?
You can purchase gift cards and e-vouchers online, under the Accessories page or at this link here.
You can also purchase a gift card at any Wittner store. Use our Store Locater to find your closest store.
When do gift cards, e-vouchers and credit notes expire?
Wittner gift cards & e-vouchers expire 3 years from the date of issue.
Paper credit notes expire 6 months from the date of issue.
You cannot use an e-voucher/gift card/credit note if it has expired.
Can I return an item that was purchased with an e-voucher/gift card?
Yes, when returning a purchase made with an e-voucher, credit note or gift card, you will receive a credit note, gift card or e-voucher for the value of the purchase.
What if my e-voucher, credit note, or gift card is lost or stolen?
For misplaced e-vouchers, please contact the Customer Service team so we can check whether your e-voucher has been redeemed.
Unfortunately, gift cards and credit notes are not redeemable for cash and cannot be replaced if lost or stolen.
Can I transfer my e-voucher, credit note or gift card?
Yes, e-vouchers, gift cards and credit notes can be redeemed by anyone.
How do I redeem my credit note?
To redeem your credit note, simply present it in any Wittner store within 6 months of issue.
Use our Store Locator to find your closest Wittner store.
Can I pay for my order over the phone?
We are unable to complete Wittner purchases over the phone.
How do I apply a promo code to my order?
At the checkout, enter your promo code into the Coupon Code field beneath your item summary and the discount will be applied to your order total. If you are having trouble with a promo code, double check the spelling and ensure the code is still applicable.
For further issues, please Wittner Customer Service on (03) 9428 1900 during business hours (Monday - Friday, 9:00am - 5:30pm AEST) or email support@wittner.com.au
Can I use Google Pay or Apple Pay in-store?
Yes, we accept both Google Pay and Apple Pay in our Wittner stores.
We expect to have both Google Pay and Apple Pay, as well as additional Buy Now Pay Later payment options available online soon.
Does Wittner offer layby?
Wittner still offers layby for in-store purchases only. Full Price items may be laybyed in store with a minimum 20% deposit and $5.00 non-refundable layby fee for a period of up to 4 weeks. Reduced or Sale Merchandise may be laybyed with a minimum 50% deposit and $5.00 non-refundable layby fee for a period of up to 2 weeks. Payments can only be made in the store the layby was created in. For items below $50.00, no layby is available.
Can I get a refund on a layby?
Yes, as per our Returns policy, any layby may be refunded within 30 days of collection of the goods, provided that the item is unworn and in its original condition.